Thank
you for giving us an opportunity to serve you, we want you to
be completely satisfied with your
purchase, please review the
following RMA policy for all terms and conditions which are in
effect:
- All
Kocchi's products carry 12 months original manufacturing's
warranty from invoice date.
- All
returns require a RMA (Return Merchandise Authorization) number
prior to return.
- All
RMA number is valid for 15 business days, any returned package
must be received by Kocchi's within 15 business days after issuance,
and with freight prepaid (non-refundable) by customer. Any unauthorized
or invalid RMA return will be refused at customer's expense.
- Kocchi's
will not be responsible for returns lost or damaged during transit;
we do recommend that items be shipped back by UPS or insured
parcel post.
- D.O.A.
RMA request must be made within 15 business days after invoice
date, full refund will only be issued after defective verified
by Kocchi's.
- No
refund will be issued for any request outside of D.O.A. period.
Kocchi's will make its best effort to repair or replace for any
defective product.
- All
RMA return must be in its original condition, Kocchi's reserves
the right to charge customer for any missing or damaged accessories,
software, warranty card, and user manuals.
- No
cross-shipment will be made on any product for any reason.
- Warranty
does not cover any mishandling by customer.
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